Return & Refund policy
FlexTrade – Shipping Policy
At FlexTrade, we strive to deliver your orders quickly, securely, and with complete transparency.
Domestic Shipping (India)
Delivery Time: 3–7 business days depending on your location and product availability.
Charges: Standard shipping charges are applied at checkout based on weight and distance.
Tracking: Once dispatched, you will receive a tracking ID via email/SMS to monitor your shipment.
Service Coverage: We deliver across all major cities and towns in India. Remote locations may take extra time.
International Shipping
Delivery Time: 7–21 business days depending on the destination country, customs clearance, and courier partner.
Charges: Calculated at checkout based on country, weight, and courier service. Customs duties/taxes (if any) are payable by the customer at the time of delivery.
Tracking: Every international order is shipped with a reliable courier partner and comes with a tracking ID.
Coverage: FlexTrade ships worldwide. In rare cases where courier service is not available, we will inform you before order confirmation.
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🔄 FlexTrade – Cancellation & Refund Policy
We value your trust and ensure a smooth cancellation/refund process for both domestic and international orders.
Order Cancellation
Before Dispatch: Orders can be cancelled within 24 hours of placing them. A full refund will be issued.
After Dispatch: Orders cannot be cancelled once shipped. Customers may initiate a return/refund request after delivery (subject to eligibility below).
Refunds & Returns (Domestic Customers)
Eligibility: Refunds/returns are accepted if:
Wrong item delivered
Damaged/defective product received
Item not as described
Process: Customers must raise a request within 7 days of delivery through our support email.
Refund Method: Refunds will be processed to the original payment method within 7–10 business days after inspection.
Non-Returnable Items: Certain categories like lingerie, swimwear, innerwear, and personalized/custom items are non-returnable.
Refunds & Returns (International Customers)
Eligibility: Refunds are only accepted if:
Wrong item delivered
Damaged product received (proof required)
Process: Raise a return request within 7 days of delivery with photo/video proof.
Refund Method: Refunds (excluding shipping/customs charges) will be processed within 10–15 business days after inspection.
Important: International return shipping costs are borne by the customer unless the error is from FlexTrade’s side.
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📩 For any queries, contact us :
Shahid Enterprises
Contact : +91 9769340555
Email : info@flextrade.shop
Add : Navi Mumbai Nerul 400706
At FlexTrade, we strive to deliver your orders quickly, securely, and with complete transparency.
Domestic Shipping (India)
Delivery Time: 3–7 business days depending on your location and product availability.
Charges: Standard shipping charges are applied at checkout based on weight and distance.
Tracking: Once dispatched, you will receive a tracking ID via email/SMS to monitor your shipment.
Service Coverage: We deliver across all major cities and towns in India. Remote locations may take extra time.
International Shipping
Delivery Time: 7–21 business days depending on the destination country, customs clearance, and courier partner.
Charges: Calculated at checkout based on country, weight, and courier service. Customs duties/taxes (if any) are payable by the customer at the time of delivery.
Tracking: Every international order is shipped with a reliable courier partner and comes with a tracking ID.
Coverage: FlexTrade ships worldwide. In rare cases where courier service is not available, we will inform you before order confirmation.
---
🔄 FlexTrade – Cancellation & Refund Policy
We value your trust and ensure a smooth cancellation/refund process for both domestic and international orders.
Order Cancellation
Before Dispatch: Orders can be cancelled within 24 hours of placing them. A full refund will be issued.
After Dispatch: Orders cannot be cancelled once shipped. Customers may initiate a return/refund request after delivery (subject to eligibility below).
Refunds & Returns (Domestic Customers)
Eligibility: Refunds/returns are accepted if:
Wrong item delivered
Damaged/defective product received
Item not as described
Process: Customers must raise a request within 7 days of delivery through our support email.
Refund Method: Refunds will be processed to the original payment method within 7–10 business days after inspection.
Non-Returnable Items: Certain categories like lingerie, swimwear, innerwear, and personalized/custom items are non-returnable.
Refunds & Returns (International Customers)
Eligibility: Refunds are only accepted if:
Wrong item delivered
Damaged product received (proof required)
Process: Raise a return request within 7 days of delivery with photo/video proof.
Refund Method: Refunds (excluding shipping/customs charges) will be processed within 10–15 business days after inspection.
Important: International return shipping costs are borne by the customer unless the error is from FlexTrade’s side.
---
📩 For any queries, contact us :
Shahid Enterprises
Contact : +91 9769340555
Email : info@flextrade.shop
Add : Navi Mumbai Nerul 400706