FAQ
Flextrade.shop – FAQ (Quick Policies)
🛍️ Orders & Payments
Q: How can I place an order?
A: Just add items to your cart and proceed to checkout.
Q: What payment methods do you accept?
A: UPI, credit/debit cards, net banking, and wallets (via secure gateways).
Q: Is my payment information safe?
A: Yes! Payments are processed securely. We do not store card or UPI details.
---
🚚 Shipping & Delivery
Q: How long does delivery take?
A:
India: 3–10 business days
International: 7–21 business days (depending on courier and customs)
Q: Do you charge shipping fees?
A: Yes, shipping charges are shown at checkout. International buyers are responsible for customs/duties.
---
🔄 Returns & Refunds
Q: Can I return an item?
A: Yes, within 7 days if the item is unused, undamaged, and in original packaging.
Q: Are there items I cannot return?
A: Yes – intimate wear, perishables, or custom-made products are non-returnable.
Q: How do I get a refund?
A: Once we receive and inspect the return, refunds are processed in 5–7 business days back to your payment method.
---
🔒 Privacy & Security
Q: What information do you collect?
A: Name, contact details, shipping address, and order info.
Q: Do you share my information?
A: Only with delivery partners and payment processors. We never sell your data.
Q: Can I unsubscribe from emails?
A: Yes, just click “Unsubscribe” in any promotional email.
---
⚖️ General Terms
Q: Who owns the content on Flextrade.shop?
A: All images, designs, and text belong to Flextrade.shop.
Q: What happens if there’s a dispute?
A: Any disputes will be handled under Indian law, with courts in Mumbai having jurisdiction.
International Orders
Q: Do you ship outside India?
A: Yes, we deliver worldwide. Delivery usually takes 7–21 business days depending on your country and customs clearance.
Q: Who pays customs duties/taxes?
A: International buyers are responsible for any customs, duties, or import taxes charged by their country.
Q: How do I track my international order?
A: We’ll share a tracking ID via email/WhatsApp once your order is shipped.
Shahid Enterprises
Contact : +91 9769340555
Email : info@flextrade.shop
Add : Navi Mumbai Nerul 400706
🛍️ Orders & Payments
Q: How can I place an order?
A: Just add items to your cart and proceed to checkout.
Q: What payment methods do you accept?
A: UPI, credit/debit cards, net banking, and wallets (via secure gateways).
Q: Is my payment information safe?
A: Yes! Payments are processed securely. We do not store card or UPI details.
---
🚚 Shipping & Delivery
Q: How long does delivery take?
A:
India: 3–10 business days
International: 7–21 business days (depending on courier and customs)
Q: Do you charge shipping fees?
A: Yes, shipping charges are shown at checkout. International buyers are responsible for customs/duties.
---
🔄 Returns & Refunds
Q: Can I return an item?
A: Yes, within 7 days if the item is unused, undamaged, and in original packaging.
Q: Are there items I cannot return?
A: Yes – intimate wear, perishables, or custom-made products are non-returnable.
Q: How do I get a refund?
A: Once we receive and inspect the return, refunds are processed in 5–7 business days back to your payment method.
---
🔒 Privacy & Security
Q: What information do you collect?
A: Name, contact details, shipping address, and order info.
Q: Do you share my information?
A: Only with delivery partners and payment processors. We never sell your data.
Q: Can I unsubscribe from emails?
A: Yes, just click “Unsubscribe” in any promotional email.
---
⚖️ General Terms
Q: Who owns the content on Flextrade.shop?
A: All images, designs, and text belong to Flextrade.shop.
Q: What happens if there’s a dispute?
A: Any disputes will be handled under Indian law, with courts in Mumbai having jurisdiction.
International Orders
Q: Do you ship outside India?
A: Yes, we deliver worldwide. Delivery usually takes 7–21 business days depending on your country and customs clearance.
Q: Who pays customs duties/taxes?
A: International buyers are responsible for any customs, duties, or import taxes charged by their country.
Q: How do I track my international order?
A: We’ll share a tracking ID via email/WhatsApp once your order is shipped.
Shahid Enterprises
Contact : +91 9769340555
Email : info@flextrade.shop
Add : Navi Mumbai Nerul 400706